Return & Refund Policy

Hello! Thank you for checking out my books and gift cards. I put a lot of care and personal attention into each item purchased, signing and adding a special inscription just for you. Here’s how I handle the nitty-gritty of returns and refunds:

Custom Creations

Everything I make is specially made for its new owner, which means I can’t take returns. Your item is yours alone, made just for you with your unique inscription and signature.

Damaged Items

I do my best to make sure your items arrive in tip-top shape. But if something arrives and it’s not looking its best, here’s what you can do within 3 days of receiving your order:

Let me know by sending over pictures of the damage, your order number, and how I can contact you. You can do this by emailing me at elliot@elliotoracle.com
I’ll jump on it, and if it’s clear the item was damaged on its way to you, (c) I’ll replace it at no extra cost to you; you don’t need to return the damaged item, I will send the replacement and you can recycle or donate the damaged copy.

For Non-Damaged Items

If you’re not feeling thrilled about your purchase for any reason other than damage, I really want to hear about it. While I can’t take back custom items, I’m all ears on how I can make your experience better.

Reach Out to Me

Got questions? Need to talk about your order? I’m here for you. You can get in touch directly through via email at elliot@elliotoracle.com, through the online form, or you can leave a message at (312) 291-1711. You can also visit the “Contact” page on my site for more ways to connect.